On the topic of wireless, my regular readers are well aware that I have a less-than-stellar view of ATT Wireless’ network coverage and service levels especially compared to my Sprint experience.
I had a couple of experiences, which in the interest of fair reporting, I felt I had to report – partly because I get a lot of hits here about people comparing Sprint and ATT services.
Number One: Customer Service
Simply put, ATT’s customer service, in my experience has been absolutely excellent. Now this could be potentially because I am under a corporate plan – or – it could be because I have always been used to Sprint’s absolutely horrendous customer service and anything else is significantly better.
But seriously, everytime I have called ATT, I have gotten absolutely wonderful, prompt and accurate service. Owing to the fact that I will soon be traveling overseas, I just recently called ATT to unlock my Treo 750v – and it took all of 7 minutes for ATT to provide me an unlock code – no questions asked.
If Sprint were a GSM company, I can only imagine how long that would take.
All in all, absolutely wonderful experience.
Number Two: Coverage in central Pennsylvania
I recently went on a roadtrip from New Jersey to Ohio and beyond – and I was very pleasantly surprised by the quality of ATT coverage in the boondocks of central-east Pennsylvania especially around the hilly areas around Pittsburgh including the tunnels. Very impressive.
Now, I must add Sprint had pretty uniform coverage too – along I-76 – but I used my ATT phone way more often – and given my low levels of expectation from ATT – it was surprisingly good. Surprisingly, ATT just seems to have horrendous coverage in Central Jersey.
But both these points, I think, were worth calling out.
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2 responses so far ↓
Dr. Edith Gonsal // July 27, 2009 at 2:45 pm |
I do not like advertisements coming on my e-mail without my permission. I know we live in a capitalistic society but I think you have stepped over the bar. Bad Bad customer satisfaction grade
GARY YEOMANS // August 18, 2009 at 10:09 am |
AFTER A RECENT TRIP TO BIMINI IN THE BAHAMAS I RECEIVED CHARGES FOR 31 MINUTES OF ROAMING TOTALLING $70.99.
ALL OF THE CALLS EXCEPT ONE HAD ZEROS WHICH I WAS TOLD BY CUSTOMER SERVICE IS A “BLOCK”. THE ONE CALL THAT DID SHOW IS MY CELL PHONE NUMBER SO EVIDENTLY I CALLED MYSELF.
I RECEIVED ONLY THREE CALLS FROM THREE DIFFERENT PERSONS AND NONE OF THEM WOULD HAVE HAD A REASON TO BLOCK THEIR NUMBER NOR WOULD THEY HAVE KNOWN HOW TO “BLOCK”. SO I AM BEING TOLD TO PAY FOR CALLS THAT NO ONE WITH AT & T CAN TELL ME WHO THEY WERE FROM AND FOR A CALL MADE TO MYSELF. CAN ANYONE HELP ME WITH THIS?