A weird thing happened this morning. Normally, I get full coverage at home for voice and data from Sprint (thanks to a Bordentown area upgrade that Sprint did two months ago). Consequently, I disconnected my home phone a while ago – since I am rarely at home and the broadband card on EVDO Rev A does just fine.
So anyways, I wake up in the morning, get on a couple of calls, download my Monday morning emails and get to work. At around 10.30 am, I realize that my broadband card has entirely stopped working and none of my two Sprint phones (my corporate and my personal) are connecting. I cannot make calls ( and consequently cannot join any of my myriad conference calls). Also, I cannot call customer service to see if there has been a network outage in my area. So, I go out to a Starbucks, make a couple of important calls I need to make and then call Sprint Customer Service.
Take 1: I get connected to Sprint Business and the lady directs me to a “technician” who wants to do a firmware upgrade on my phone. Knowing a little bit about these things, I thank her and hang up – she obviously had no clue what she was doing – my phone’s firmware cannot be blamed for all connectivity losses on all my devices
Take 2: I call again. This time I get a young man who decides to file a complaint since he apparently sees some issues in the network in that area. I wait on the phone for about 10 minutes – he files a complaint – and gives me a ticket number.
I complete downloading my really important emails at Starbucks and drive home about 45 minutes later. And bingo, the network is up to full strength again. (Actually, posting this will constitute a test – since I do all my browsing on my broadband card)
So, pleasant surprise about Sprint’s weakest link – its customer service and responsiveness.
2 responses so far ↓
Sprint Customer Care Feedback « The Hazy Cloud of Confused Thinking // August 13, 2008 at 2:14 pm |
[...] which I have had to call Sprint on more than one occasion. I know I briefly alluded to the topic here, but that was before I had issues with returning my old PDA and issues with the [...]
Greg W. // August 26, 2008 at 4:18 am |
I’ve been trying to get connected in Austin, TX for two days now. I called Sprint, and was told there’s a “national outage in Texas,” after uninstalling and reinstalling the Sprint software. How does a national outage confine itself to Texas? No. Really. How is that possible? I’m really trying to stick with Sprint, but if their customer service continues to circle the drain the way it is, I’m switching.